Quick Start Guide: Zendesk Technology Support
Welcome to Zendesk, your primary tool for technology support requests. Follow these steps to navigate the platform efficiently:
Navigating the Help Center
Search for Solutions: Before submitting a ticket, use the search bar or browse categories to find relevant help articles. This library is updated regularly to ensure accuracy.
Return Home: Clicking the GCISD logo in the top-left corner of any screen will instantly return you to the main landing page.
If the help articles don't resolve your issue, you can submit a help ticket by clicking the Submit A Request link at the top right by your name. There will be a drop down list for you to choose a special category but most of the time you'll just select Student Help Ticket.
Simply fill in the few fields provided. You'll notice when you start typing in the Subject field that the system will suggest articles that it thinks may be helpful based on keywords in your information. If you haven't already reviewed those documents you can access them with a quick click.
A good rule of thumb is that the more information you can provide, the quicker we'll be able to start working on your issue. Sometimes a picture (or a screenshot) is worth a thousand words and Zendesk makes it very easy to attach files to the request by just clicking the paperclip icon at the bottom or dragging a file into the field.
Click the green Submit button and you're done! You'll see a summary of your request and receive an confirmation email. If at any time you have additional information to add, just reply to the email and it will automatically be added to your open ticket.
Another way to see your open tickets is to click on your name at the top and drag to My Activities. Your tickets will be listed where you can click on them and see all information and correspondence as well as the status.
That's it!